Terms and Conditions

By accessing or using this website you agree to the following terms and conditions:

USE OF THIS WEBSITE

The reproduction of this website or any related content, in whole or in part, for any purpose is strictly prohibited and may be a  breach of Australia and Singapore copyright laws. We reserve the right to make changes to our website, policies, and these Terms and Conditions & pricing at any time.

INDEMINITY

You agree to indemnify and keep us indemnified against all losses (including, without limitations, loss of profits), costs, damages, expense or injury, whether direct, indirect, special or consequential, arising directly or indirectly from, or in connection with, your access to, or use of, the Site, or the supply or non-supply of Products.

You further agree to indemnify and hold us harmless from any claim, including legal fees on full indemnity basis, made by any third party due to or arising out of:

  • a breach of these Terms by you; or
  • the infringement by you, or another user of the Service using your name and password, of any intellectual property or other right of any person or entity.

PRIVACY

We place great importance in the confidentially of personal information entered on our website.  In order to better service our customers, we only ask for required information necessary in completing your shopping experience, surveys and for subscription to newsletters. If you do not wish to be on our mailing list, kindly contact us on sales@spaorganicsaustralia.com . We do not provide or sell your personal information to third parties unless legally compiled to do so.

 

PAYMENT

Ordering
By placing an order on this website, you are making an offer to purchase product(s) at the prices stated on the site at the point of purchase. You will receive a confirmation email on your order with a list of products purchased.

Do provide complete billing and shipping information to avoid delays in your order. Please make sure you enter the correct delivery address and contact number. Regrettably, we will not be responsible for reshipment if provided with an incorrect address or post code.

Payment can be made by PayPal and major credit cards. You DO NOT need a Paypal account to make purchases.

Spa Organics Australia does not store credit card details after transactions have been completed.

Cancellation

Spa Organics Australia reserves the right to cancel your order prior to payment being processed. In the event where an order is cancelled, but has been paid for, the user will receive a full refund.

For international shipment orders, you are responsible for the original shipping charges, any import duties and taxes that are incurred on the package and the costs of returning the package to Spa Organics Australia. Your order will ONLY be shipped once full payment (including shipping, import duties and taxes) is received. We reserve the right to cancel any order and refund the payment made for the order.  As we use an external delivery party, please note that all shipping costs are the responsibility of the buyer. We are unable to refund the freight charges.

Pricing and postage

All prices are listed in Singapore Dollars (SGD) and include GST at the point of payment. When you order online, you agree to pay the stated price for the product(s).

A flat rate of S$7.00 applies for purchases less than S$50.00.

For international shipment, shipping charges apply. You may want to complete the SHIPPING policy form on your international shipping enquiries.

For orders in Australia, kindly email sales@spaorganicsaustralia.com for your Australian pricing catalogue. Postage costs apply to interstate and areas in regional Victoria.

RETURNS POLICY

Returns are not offered at this time unless there is manufacturer defect or damage during shipping. You need to contact us within 3 days for manufacturer defect or damaged merchandise in shipping (photographs may be required). For faulty or damaged products, Spa Organics Australia will replace or refund the merchandise.

If for any reason you are not completely satisfied with the product(s) purchased, do contact us at sales@spaorganicsaustralia.com . We value customer satisfaction and will work out something for you.